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Privacy Policy
Your privacy is important to us. Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at contact@familytreetraditions.com.
 
At FamilyTree Traditions, we may collect, receive, and store any information you provide to us through our website or in other ways, including during sales, marketing, or events. We may transfer, store, and process this information in countries other than your own. We may also use software tools to measure and collect session information, including page response times, the length of visits to specific pages, page interaction data, and methods used to navigate away from the page. Personally identifiable information is collected from you when you make a transaction or fill out a form on our website. This may include your name, address, email, chat messages, purchase history, payment details, comments, feedback, product reviews, recommendations, and any other information you provide or create in your personal profile, including your login and password.
 
We may collect information from public databases, marketing partners, social media platforms, and other outside sources, and may use your information for other purposes with your consent. We only process your information when we have a valid legal reason. We do not share or sell your personal information to third parties. Your personal information is used only for the specific reasons outlined here in this policy. We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We do not knowingly collect data from or market to children under 18 years of age.
 
We collect such Non-personal and Personal Information for the following purposes:
  1. To operate FamilyTree Traditions and provide, improve, and administer retail products and services, as well as genealogical services that includes research;
  2. To provide our Users with necessary customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective products and services; 
  5. For security and fraud prevention, and to comply with any applicable laws and regulations.
  6. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we may collect information needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. This may include:

    • ​Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, calendar, camera, own, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

    • Mobile Device Data. We may collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.


Familytreetraditions.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  
 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates or news about our company and its offerings, or as otherwise necessary to contact you to enforce a Research Agreement, in regard to applicable national laws, and any other agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
 
We use cookies primarily on our site to track visitor statistics, including Wix and Google Analytics, as well as third-party apps for recommending our products and services. These companies have their own privacy policies outside of FamilyTree Traditions. If you have specific questions regarding these apps, please visit the applicable websites or reach out to us at contact@familytreetraditions for general questions. To access your cookie settings in various browsers, visit the following links:
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To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout
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Learn more about cookies at https://www.allaboutcookies.org
 
​We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
 
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
 
If you don’t want us to store or process your data anymore, please contact us at contact@familytreetraditions.com or send us mail to 139 Ashlyn Creek Drive, Mooresville, NC 28115. 
 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
 
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@familytreetraditions.com or send us mail to 139 Ashlyn Creek Drive, Mooresville, NC 28115.
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If you are located in Canada

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

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In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

  • For investigations and fraud detection and prevention

  • For business transactions provided certain conditions are met

  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

  • For identifying injured, ill, or deceased persons and communicating with next of kin

  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

  • If the collection is solely for journalistic, artistic, or literary purposes

  • If the information is publicly available and is specified by the regulations​

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