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Privacy Policy

Your privacy is important to us. At FamilyTree Traditions we may receive, collect, and store any information you enter on our website, or provide to us in any other way. We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Personally identifiable information is collected from you when you conduct a transaction or fill out a form on our website that may include your name, address, email, chat, message(s), purchase history and payment details, comments, feedback, product reviews, recommendations, and other information you have created in your personal profile including your login and password. Your personal information is only used for the specific reasons stated here.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate FamilyTree Traditions retail products and services, as well as genealogical services that includes research;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective products and services; 

  5. To comply with any applicable laws and regulations. is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates or news about our company and its offerings, or as otherwise necessary to contact you to enforce a Research Agreement, in regard to applicable national laws, and any other agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


We use cookies primarily on our site to track visitor statistics, including Wix and Google Analytics, as well as third-party apps for recommending our products and services. These companies have their own privacy policies outside of FamilyTree Traditions. If you have specific questions regarding these apps, please visit the applicable websites or reach out to us at contact@familytreetraditions for general questions. To access your cookie settings in various browsers, visit the following links:

To opt out of being tracked by Google Analytics across all websites, visit this link:

Learn more about cookies at


If you don’t want us to store or process your data anymore, please contact us at or send us mail to 139 Ashlyn Creek Drive, Mooresville, NC 28115.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to 139 Ashlyn Creek Drive, Mooresville, NC 28115.

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